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Rover Roamer Policies

RETURN POLICY

Please contact us via phone or email for any assistance or instruction. If you are not satisfied with any product for any reason at all, just send back any product within 3 months of purchase and we will gladly refund 100% of your order less shipping and a 5% restocking/customization fee... or, if you like, please accept 125% credit as loyalty points.

SHIPPING POLICY

We ship via Priority Mail -United States Postal Service (USPS) and UPS. Items are usually shipped the same day. You will receive a tracking number in the shipping confirmation email that follows the order confirmation email.

International orders: We ship via UPS International by actual weight. We don't charge a handling fee, just what UPS charges us. You will receive a tracking number in the shipping confirmation email that follows the order confirmation email.